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BHTA PROUD OF 2018 TRAVELER’S CHOICE AWARDS FOR THE COUNTRY
Published on March 2, 2018

The Barbados Hotel and Tourism Association (BHTA) is elated by the performance of Barbadian hotels in the recent 2018 Travelers’ Choice Awards.

 

The island’s accommodation sector captured 13 awards in the Top Hotels Overall, Luxury, All-Inclusive, Small, Best Service, Bargain, and Romance categories and CEO of the BHTA, Rudy Grant, termed the achievement a significant feat, particularly when it is taken into consideration that our properties competed with hotels in significantly larger countries, such as the Dominican Republic, Cuba, Jamaica and Puerto Rico.

 

He added, “I want to congratulate all the hotels which received awards but particularly those that are members of the BHTA, which represents the vast majority. This demonstrates that our accommodation properties are able to compete with the best globally.”

 

The annual Travelers' Choice Award winners are determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. The hotel awards received were as follows:

Top 25 Hotels

  • The House by Elegant Hotels, Paynes Bay, St. James – No.15
  • St. Peter’s Bay, Road View, St. Peter – No. 25

Top 25 Luxury hotels

  • St. Peter’s Bay – No. 9
  • Sandy Lane Hotel, St. James – No. 16

Top 25 All-Inclusive Resorts

  • Sugar Bay Barbados, Hastings, Christ Church – No.24

Top 25 Small Hotels

  • Inchcape Seaside Villas, Christ Church – No. 21
  • Little Arches Boutique Hotel, Christ Church – N0. 25

Top 25 Hotels For Service

  • Beach View, St. James – No. 12
  • Yellow Bird Hotel, St. Lawrence Gap – No. 17

Top 25 Bargain Hotels

  • Legend Garden Condos, Lower Carlton, St. James – No. 9

Top 25 Hotels for Romance

  • Little Arches Boutique Hotel, Christ Church – No. 6
  • The House by Elegant Hotels – No. 11
  • Yellow Bird Hotel – No. 22

 

Grant also congratulated The Cliff and St. Nicholas Abbey for being awarded No. 9 in the Best Fine Dining Restaurants and No. 8 in the Top Ten Landmarks respectively. He noted that these individual category awards, coupled with the marketing activities of the Barbados Tourism Marketing Inc. (BTMI) and the product initiatives of the Barbados Tourism Product Authority (BPTA) had contributed to Barbados obtaining the No. 5 position on TripAdvisor’s Top Ten Caribbean Destinations.

He added, “We, therefore, congratulate all who have contributed to the obtaining of these awards and look forward to continually deepening our relationship with our partners and stakeholders to ensure an even better performance next year.”


BHTA KEEPING MEMBERS UPDATED ON SOUTH COST SEWERAGE ISSUES:
Published on March 2, 2018

Over the past few months many of our members located on the South Coast have been affected by challenges associated with the South Coast Sewerage system. Indeed, these issues have not only affected our accommodation and restaurant members, but residents of the area as well as visitors to the island.


The situation has now gone beyond being just a national issue by attracting international attention with the United Kingdom, Canada and the United States issuing cautionary health advisories for the island.

 

In our continued efforts to ensure that our members receive relevant and important updates and in order to provide key support wherever and whenever possible, the BHTA has been in constant communication with the relevant agencies and we have passed on pertinent information to our members via e-mail, telephone calls and WhatsApp.

 

The BHTA also hosted a discussion forum with the Barbados Water Authority (BWA) and the Ministry of Health (MOH) last month where members received a detailed update. The primary objectives of the forum were:

  1. To update BHTA members on the most recent developments of the South Coast Sewerage Plant
  2. Provide members with the opportunity to ask questions and have the necessary dialogue with the key personnel involved in resolving the issues
  3. Provide members with the short, medium and long-term plans to address the issues 

Please click on the provided links for a recap of the two Government hosted Press Briefings re the Health Advisories and the Identified Solutions; BWA reports on the progress of the implementation of some of the identified solutions, as well as other relevant information/updates  provided so far for 2018:

 

FORUM DOCUMENT ATTACHED

http://gisbarbados.gov.bb/blog/dr-estwick-multimillion-dollar-sewage-fix/

https://www.facebook.com/gisbarbados/videos/897570820407731/

http://gisbarbados.gov.bb/blog/bwa-update-on-proposed-injection-wells/

http://gisbarbados.gov.bb/blog/statement-from-ministry-of-health-epd-bwa/

http://gisbarbados.gov.bb/blog/nearshore-water-at-south-coast-beaches-are-safe/

http://gisbarbados.gov.bb/blog/statement-on-u-s-embassys-water-advisory/

 

https://m.facebook.com/story.php?story_fbid=889792634518883&id=271334199698066


MEDIA STATEMENT
Published on February 28, 2018

MEDIA STATEMENT

 

THE Barbados Hotel and Tourism Association (BHTA) is extremely concerned about the ongoing challenges with the South Coast Sewerage Plant and particularly the negative impact on many of our hotel and restaurant members.

This specifically relates to those located between the stretch from Lanterns Mall, Hastings to Worthing, all of whom are at their wits end about the increased overflows from manholes in those areas.

In order to provide members with relevant and important information on the problem, our Association continues to have frequent dialogue with the Barbados Water Authority (BWA), which provides us with regular updates on what they are doing to rectify the situation as well as future strategies to be deployed. 

We appreciate that the BWA is making every effort to remedy the issues but it would appear that there are a number of additional factors and challenges that are inhibiting them from successfully implementing identified solutions.

We truly believe the situation has deteriorated to the point where it is imperative for Government to view it as a national crisis as it affecting residents, schools, businesses and visitors to the island.

In this context, we also believe the time has come for a senior Government official to take the lead in terms of the day-to-day management of this crisis.

It is also important for the BHTA to be in a position to be able to respond to the concerns being expressed almost on a daily basis by our trade partners.

The BHTA fears that if these challenges are not remedied soon, the results could prove disastrous for the future of the industry as well as Barbados as an attractive and desired destination.

The BHTA reaffirms its willingness to continue working with the relevant authorities in order to find solutions for this crisis and to provide appropriate support where possible.

Rudy Grant - CEO

Barbados Hotel and Tourism Association


BHTA's New Year's Message
Published on January 1, 2018


2018 is here and as we optimistically look forward to the New Year, the idea of New Year's resolutions come to the fore. 

In this regard, the Barbados Hotel and Tourism Association (BHTA), as the leading private sector tourism entity, resolves to continue its work with the Barbados Tourism Marketing Inc. (BTMI), to ensure that Barbados is represented at all major tourism expositions across the world and remains top of mind as a leading warm weather destination. 

As the worldwide competition increases for the disposable income of travelers, we have to be resourceful and creative in presenting the unique features of our island to ensure that potential visitors understand the accommodation, activities and services we have available for all tastes and income levels. 

Our aim for the BHTA is to attract more people at better net rates each year to the benefit of all our members as well as the wider community while sustaining downward pressure on our costs through highly efficient and motivated staff and sound sustainable practices, including the increasing use of renewables.

Our efforts to ensure that we are competitive and can fully access the benefits of the legislated vehicles to address our costs continue apace to achieve this goal and encourage reinvestment into the plant. 

Indeed, we also have to recommit our efforts to the working relationship we have with the Barbados Tourism Product Authority (BTPA), to look at the delivery of the service and product quality that we are providing through our members and other private and public entities. 

Our lobby for focus on the matters that concern the industry will continue tirelessly as our number one priority.

We resolve to keep the spotlight on the “welcome” we are providing at the airport which would have received a failing grade in 2017 in terms of service, irrespective of whose fault it is.  We already have a promise of improvement through the provision of more immigration officers, the shortage of which is one piece of the puzzle causing long wait times, among others.  The BHTA stands ready to commit hard dollars to this effort once formulated and implemented effectively and with haste. 

Similarly, the provision of proper sewage treatment for waste would have received a failing grade and we resolve in 2018 to keep working closely with the Barbados Water Authority (BWA) to understand what the remedial, short, medium and long term solutions are and, what are the factors which our members have some control over, so we can implement as necessary.  We continue to be deeply concerned with those Barbadians, visitors and members who have been adversely affected so far for the season.  We will continue to provide support in every way that we can.

The focus on these critical tourism issues must be given priority in 2018. The coming year will bring a constitutionally due general election in the first half of the year.  It is the hope of the BHTA that there be objective discussion on the hard issues and active involvement in the exercise of individual franchise.  It is our desire that this is done in the peaceful and ordered way which the world has come to expect and admire of our mature democratic nation. 

In order for us to make 2018 a better year than 2017 in terms of tourism receipts, we must not miss a beat when it comes to our marketing thrust and ability to deal with the matters already stated. New product, upgrades and refurbishments must continue as was the case in 2017. The economic crisis with which we are faced, including declining foreign reserves and high debt, requires our continuous focus and attention.  In this regard, we in the industry have to do our part to sure up the summer and fall receipts from early in the first quarter, which still represents the most vibrant booking period for the year.  We must keep our focus.

Within the BHTA secretariat we must continue our efforts to be more efficient and responsive to members as we build a new team.  As a member-centric organisation, our category chairs must keep close to the members and represent their interests at the level of the board.  Similarly, our members have to ensure the Association is kept apprised of all matters relating to their establishments, both positive and negative.  It is only through feedback that we can keep focused on the things that matter most to our constituents.

On behalf of my family, the Board of Directors and secretariat, I take this opportunity to wish all our valued staff and members along with the wider Barbados public a happy, healthy and prosperous 2018 and I thank you for your support in 2017.

Roseanne Myers

Chairman - BHTA


Tourism Development Act Amendment 2014
Published on December 19, 2017

This document has been prepared to provide an update on the process required in order to be granted concessions under the Tourism Development Act Amendment 2014.

In addition, it seeks to update readers on the items currently covered including those that have been added since the amendment came into force in 2014. 

1)   Application process for the operation of a Tourism project

A person who wishes to own or operate a tourism product may apply to the Minister to have the tourism project necessary to develop such product approved for the purposes of the Act.

The application procedure is a three stage process which would include applications for 

(1) an interim approval of the tourism project based on the information submitted under section 4;  There is a specific application form for this stage and it is done when the project is in the planning phase.

(2) a final approval based on the completed product that incorporates any changes that may have taken place during the construction of the project; and

(3) a licence issued to the applicant under section 10 when the Registrar is satisfied that all relevant procedures, requisitions and statutes have been complied with, and that the tourism product is in a suitable form and is of a standard to commence operation.

2)   Food & Beverage Application Procedure

Properties wishing to qualify for the F&B concessions are required to submit a copy of the valid TDA license to the BTII, as well as the customs registration number for the hotel and not the holding company.  In addition, these documents should be forwarded to the BTII with a formal letter of application to the Minister requesting the concessions on F&B.

3)   What is covered under Tourism Development Act Amendment 2014

Those items listed at the second schedule of the TDA are covered in addition under TDA Amendment

1)   All unprocessed meats and fish

2)   All alcoholic beverages

3)   Smoked Salmon

 
3.1)   These items below have also been added to the second schedule

Wooden furniture (used in the bedroom, patio and kitchen)

Matresses

Metal doors

Wooden Doors

Aluminum Doors

Porcelain Tiles

Tile Grout

Tile Cement

Flooring Laminate

Under Mount Porcelain Sink

Boom (temporary floating barrier for Sargasso Seaweed)

Golf Carts

GPS Computer Monitors

Spreader (lawn fertilizer)

Aerothatch Center (Seeder)

Pro Force Debris Blower

Groundsmaster

Fibreglass

Tempered Glass

Paintings, drawings and pastels

Vulcanized Rubber other than hard rubber

Poly Binder

Di-Basic Ester

Promotional items (Plastic & metal/keyrings)

Towels

Bellman's Cart

Solar Lights

Pool Sand Filter

Robes

Mold & Mildew Resistant Board

Cement Board

Waste Paper Baskets (Wicker & Rattan)

Automatic Data Processing Machines

Calculating Machines

Printing Machinery

Parts & Accessories

Pebbles, gravel, broken or crushed stone

Prepared pigments

Paints & varnishes

Mirrors

Guests slippers

Coasters

Menu Folders

Shower curtains & liners

Point of Sale system

Collateral Material

Items of Poly(methyl methacrylate/ acrylic

Leather Tags

Mattress

Matresses

Cushion Covers

Gift Bags

PA System

Stationery items


BHTA MEMBERS URGED TO EMBRACE TECHNOLOGY
Published on December 18, 2017

This came from Maya Wiltshire, Director of C&W Business, the B2B arm of Cable & Wireless Communications and the sponsor of our Fourth Quarterly General Meeting held on December 13th. She explained that hotel guests are now placing priority on having reliable connections, in addition to convenience, mobility and flexibility.

“Figuring out what to provide the modern, connected, always-on guest can be a difficult task. Today, they seeking convenience, mobility, flexibility and above all else, reliable access to the things that matter most to them. So in other words, they want to send an email from their laptop, download music to their iPod, stream video on their tablet, all the while ordering a rum punch from the poolside bar,” she said.

“And when they get back to their room, you can bet they wish to watch that movie or football game they missed an hour ago when they were ordering rum punch number two. In short, they want to be connected anytime, anywhere and from any device.”

“The fact is we want the players in this critical industry to lean on C&W Business to create new operational efficiencies and simplify their operations and accelerate time-to-revenue for new services and promotions,” she said.

“We want to help connect your guests with your brand, lead them to share their positive experiences and upsell and increase revenue per room. This will result in positive returns for not just the tourism sector but all Barbadians.”

Wiltshire also highlighted some ways local hospitality players could monetise their technology offerings.  “Of course, there exists the opportunity to monetise your Wi-Fi and TV by charging per use or by convenience, and you can also create social logins to see who your connected guests are, thus giving you a better profile of your customers,” she said.

“However, that’s just one aspect of guest services and we know your business extends well beyond the pool deck, so we want to help you reduce your cost of doing business, simplify your day-to-day management and above all else, extend your reach to prospective customers and clients.”

---ENDS---

 

About C&W Communications

C&W is a full service communications and entertainment provider and delivers market-leading video, broadband, telephony and mobile services to consumers in 18 countries. Through its business division, C&W provides data center hosting, domestic and international managed network services, and customized IT service solutions, utilizing cloud technology to serve business and government customers.

C&W also operates a state-of-the-art submarine fiber network – the most extensive in the region.

Learn more at www.cwc.com, or follow C&W on LinkedIn, Facebook or Twitter.

About Liberty Global

Liberty Global is the world’s largest international TV and broadband company, with operations in more than 30 countries across Europe, Latin America and the Caribbean. Liberty Global invests in the infrastructure that empowers its customers to make the most of the digital revolution. Liberty Global’s scale and commitment to innovation enables it to develop market-leading products delivered through next-generation networks that connect its 25 million customers who subscribe to 51 million television, broadband internet and telephony services. Liberty Global also serves over 10 million mobile subscribers and offers WiFi service across seven million access points.

Liberty Global’s businesses are comprised of two stocks: the Liberty Global Group (NASDAQ: LBTYA, LBTYB and LBTYK) for its European operations, and the LiLAC Group (NASDAQ: LILA and LILAK, OTC Link: LILAB), which consists of its operations in Latin America and the Caribbean.

The Liberty Global Group operates in 12 European countries under the consumer brands Virgin Media, Ziggo, Unitymedia, Telenet and UPC. The LiLAC Group operates in over 20 countries in Latin America and the Caribbean under the consumer brands VTR, Flow, Liberty, Mas Movil and BTC. In addition, the LiLAC Group operates a subsea fiber network throughout the region in over 30 markets.

For more information, please visit www.libertyglobal.com.

 


CEO RUDY GRANT'S ADMINISTRATIVE REPORT - FOURTH QUARTERLY GENERAL MEETING, DECEMBER 13, 2017
Published on December 18, 2017

INTRODUCTION

It was just a year ago that I was being introduced to you at the 2016 December Quarterly General Meeting as the new CEO of this Association. This December QGM therefore represents my first Anniversary with the Barbados Hotel and Tourism Association (BHTA). It has been an exciting year characterized with challenges and opportunities that have assisted us in building a stronger Association.

The Fourth Quarterly signals that our members are maintaining their competitive positions in the industry. We are continuing our advocacy for members while also focusing on providing greater value through support for selected marketing programmes and collaboration with the Tourism Development Corporation (TDC) and the Barbados Tourism Product Authority (BTPA) to provide improvement to our product offering. In addition, we continue to work closely with the Barbados Tourism Marketing Inc. (BTMI) in supporting their destination promotions, particularly FAM trips, as well as other, marketing activities. Despite the challenges which we have had to confront in the past and undoubtedly will also confront in the future, our expectation is that our members will realise a better performance in 2018 when compared to 2017.

CURRENT DESTINATION PERFORMANCE

For the period January to October 2017, the latest overall long-stay visitor arrivals statistics inform that the total number of visitors coming to Barbados has increased by 6.46% from 501,380 in 2016 to 533,296 in 2017. In the major source markets, the USA increased by 14.2%, Canada increased by 9.86% while the United Kingdom was flat with growth of 0.7%. The STR Report which provides information for BHTA member properties participating informs that for the same period, January to October 2017, occupancy for BHTA member properties increased by 1.7% while the Average Daily Rate (ADR) was flat with a 0.9% increase.

For the 2017 winter period, we expect that there will be a slight growth in the occupancy for our member properties. It is of note that, based on our internal surveys, the luxury category is showing growth in the region of 3% while the “A” and “B” Class properties are projecting similar occupancy to the winter of 2016.

The refurbishments and renovations which have been facilitated through the use of the Tourism Development Act (TDA) have contributed to this performance by allowing our properties to be more competitive. The new Sandals Royal Barbados with its 222 rooms with butler and concierge suites; the refurbishments and renovations to properties such as Divi Southwinds, Fairmont Royal Pavilion and Sea Breeze Beach Hotel to name a few are providing the ability for Barbados to continue to expand its tourism industry by allowing our accommodation sub-sector to compete in this fiercely competitive global tourism industry. 

We will shortly be requesting information from our members concerning their planned renovations and refurbishments for the summer of 2018.

The performance of the cruise sector continues to be admirable with an increase of 18.9% in cruise calls and 18.2% increase in cruise passengers for the period January to October 2017. The growth in overall cruise passengers is expected to continue throughout the winter season. The homeporting programme along with the cruise and stay segment is providing positive benefits for our members.

AIR TRANSPORTATION

The increasing overall long-stay visitor arrivals into Barbados is being supported by the airlift coming out of our major source markets. The JetBlue Sunday service out of Boston will start on Sunday, December 17 and will operate throughout the winter season. There is also additional airlift being provided by Virgin Atlantic on Tuesdays and Saturdays out of Heathrow. The first Tuesday, Virgin Heathrow flight arrived yesterday. This service is also for the winter period. Further, there is also the new Thomas Cook service out of Gatwick which is in addition to their regular Manchester service. The JetBlue airways service out of Newark started on 18th November and continues until 28th April, 2018.

These are only the new airlift services which I have highlighted and are in addition to the regular flights which we receive.

While we are satisfied with the airlift coming into Barbados we continue to be concerned with the passenger facilitation when persons arrive at the Grantley Adams International Airport. Although there has been some improvement it is still necessary that further improvements are made.

The first experience of Barbados which our visitors have is at the Grantley Adams International Airport (GAIA). You will continually observe my references to our functioning in a globally competitive industry where Barbados as a destination is competing with countries throughout the globe. Our ability to facilitate the expansion of our tourism industry requires that there is continuous improvement in our processes and that the visitor experience is exceptional. It is therefore critical for action to be taken to alleviate the excessive waiting period between arrival at GAIA and exiting the airport. Our success requires that we benchmark our operations against the best globally.

The BHTA will continue to collaborate with all the relevant stakeholders in our quest to guarantee an exceptional experience for visitors at GAIA.

PRODUCT DEVELOPMENT

Comments were made earlier concerning refurbishments, renovations and new plant which are providing additional rooms. In addition to expanding our room stock, it is also important that we promote new activities and attractions for visitors.

The BHTA continues to support product development initiatives by the Barbados Tourism Product Authority (BTPA). The BTPA has been working with Barbadians to promote additional activities for our visitors to enjoy. Through the National Tourism Host Programme, the BTPA is facilitating the opportunity for visitors to “Dine with A Bajan”.

The Barbados Sugar & Rum Season will be for the period January 15 to April 115, 2018. This activity provides the opportunity for visitors to be exposed to Barbados’ rich heritage and includes sugar and rum cooking classes, chocolate making classes, mixology shows, rum distillery tours among other activities.

The ability for us to allow visitors to experience elements of being a “Bajan” will undoubtedly contribute to the authenticity of their experience.

TOURISM ACCOMMODATION (LICENSING AND CLASSIFICATION) REGULATIONS

As you are aware the BHTA is of the opinion that the appropriate regulation of accommodation providers is important to ensure that we do not compromise ‘Brand Barbados’. The latest information received is that the drafting instructions for Tourism Accommodation (Licensing and Classification) Regulations will soon be submitted to the Chief Parliamentary Counsel.

We continue to advocate for inclusion of stand-alone restaurants to benefit from waiver of taxes and duties under the Tourism Development (Amendment) Act (TDAA). Progress on this has been slow even though we have been informed that there are no major concerns in providing the waivers once stand-alone restaurants meet the same criteria as restaurants attached to a hotel.

ADVOCACY AND MEMBERSHIP ISSUES

The BHTA continues to provide advocacy in the following areas:

  • NSRL Guidelines
  • TDAA Exemptions for Stand-Alone Restaurants
  • Better operations of the TDA and TDAA
  • Folkestone MMA
  • Beach Harassment and
  • Destination Cleanliness

MAJOR ISSUES

Barbados Water Authority (BWA)

BHTA representatives met with the General Manager and the Manager of the BWA’s Wastewater Division to discuss the issue of the sewage and low water pressure on the south coast. The CEO of the BHTA has recommended that at a time convenient to the management of the BWA a meeting should be convened with BHTA members on the south coast. 

LOW WATER PRESSURE

Member hotels in the vicinity of St. Lawrence Gap informed the BHTA that there are at times experiencing low water pressure. This problem occurs periodically and the response of the BWA in providing water tankers has been beneficial to our members with water storage tanks. We continue to monitor this issue and wish to work with the BWA to ensure that there is minimal impact. The BWA has recommended that all our member properties explore the option of obtaining water storage tanks. We will be having further dialogue on this issue.

SEWAGE ON THE SOUTH COAST

The CEO of the BHTA issued a statement to the press concerning this disturbing issue. We wish to reiterate that it is imperative that we safeguard the welfare and well-being of Barbadians and visitors. There needs to be an immediate short-term remedy with a medium to long-term plan for the elimination of this situation. This issue highlights financial and health risks which could be devastating to us. It is evident that a new Sewage Treatment Plant is required or a substantial refurbishment of the existing plant is needed. This type of solution is not short-term and therefore a more immediate short-term remedy is required. The BHTA has indicated its willingness to work with the BWA to eliminate such hazardous challenges.

BHTA/BWU NEGOTIATIONS

The BHTA began negotiations with the Barbados Workers’ Union (BWU) concerning the new Memorandum of agreement (MOA). To date, three (3) meetings have been held with the BWU and discussions are progressing satisfactorily. Our desire is to conclude the new MOA by the end of January 2018.

IDB MIF PROJECT

The BHTA has submitted Milestone 5 for the IDB MIF Project. The Board of Directors of the BHTA have approved collaboration with the Barbados Agricultural Development Marketing Corporation (BADMC) in order to execute this project. Members will recall that the BHTA is also proposing to partner with the Barbados Agricultural Society (BAS) as it relates to a central packaging facility. The BHTA is proposing the linking of the tourism and agricultural sectors components in two phases.

Phase 1 is the “Pack House “collaboration with BADMC while Phase 2 is the “Central Packaging Facility” component with the BAS. Meetings will take place shortly which will provide for specific produce to be available to the fifteen participating hotels. Members are encouraged to support this programme. The desire is to bring an additional fifteen hotels and restaurants on to this programme by August 31, 2017.

CARIBBEAN SOCIETY OF HOTEL ASSOCIATION EXECUTIVES RETREAT (CSHAE) 2017

The CSHAE Retreat which was held in St. Lucia from November 15 to 18, 2017 provided an opportunity for the Hotel Association Executives from the recently hurricane-impacted areas of Anguilla, Dominica, Turks & Caicos, U.S. Virgin Islands, British Virgin Islands and Sint Maarten to share their experiences with their counterparts. In many instances the systems and procedures they had in place did not work. The session which we had on disaster management, communicated the chilling experience of the impact of a major hurricane and the devastating reality of the destruction from the torment of wind and rain that negatively affected the way of life in these tourism dependent countries. The images and the emotion of my affected counterparts reinforced the need for us to not only put procedures and mechanisms in place but to also test the plans which we have.

The importance we give to this issue is reflected in the fact that the BHTA has Disaster Management as a standard item on the agenda for the Board of Directors meetings.

DISASTER MANAGEMENT SEMINAR

Following the recent natural disasters that significantly impacted some of our regional neighbours, the BHTA hosted a disaster management seminar to update members on the need for detailed emergency plans. The seminar entitled “Managing Risks for a Safer Tourism Plant” was held on November 23, 2017, at the Savannah Hotel. This was a “standing room only” event.

Presentations were made by:

  • Ms. Kerry Hinds, Director of the Department of Emergency Planning who gave a comprehensive overview of Emergency Management Structure as it relates to tourism and how to prepare for a disaster based on the checklist of activities presented.
  • Mr. Clairmont Williams, Deputy Director (AG) Barbados Meteorological Services whom detailed the products and services of the Barbados Meteorological Office to help members to understand the weather forecast and bulletins, in the event of a weather-related disaster.
  • Mr. Mark Blakely, Vice President, Marketing, Sagicor General Insurance Inc. who gave a thought-provoking presentation including how to minimize property loss; the types of insurance relevant to the tourism sector and the impact of the losses in terms of re-insurance.
  •  Ms. Shalini Jagnarine-Azan, President, InstructE whom discussed the devastation of hurricanes as seen in a video presentation on Dominica.

The common theme of the presentations was the need to be prepared. Those who attended were informed that preparation is considered an insurance for recovery after a natural disaster. The extent to which preparations are made will determine how much is saved after a natural disaster. According to Ms. Hinds, studies show for every US$ dollar spent in preparation provides for a saving of USD $4.00

TOURISM DEVELOPMENT CORPORATION (TDC)

The BHTA continues to partner with the Tourism Development Corporation (TDC) to support relevant activities. During this last quarter, we have partnered with TDC in providing sponsorship support for Rugby Barbados Worlds 7s, Run Barbados and Barbados Open Water Festival. The TDC also provided equal sponsorship as the BHTA for the Barbados booth at World Travel Market 2017.

BARBADOS HOTEL AND TOURISM ASSOCIATION UWI SCHOLARSHIPS

The BHTA finalized documentation for the offering of two (2) scholarships at the undergraduate level and one (1) scholarship at the graduate level to Barbadian students pursuing tourism studies at the Cave Hill Campus of the University of the West Indies.

The Undergraduate Award is being given for a maximum of two (2) years in the case of a full-time student and three (3) years for a part-time student with a value equal to the tuition fee applicable to the Social Science Faculty. Students who have attained a GPA of 3.0 and above are eligible for the undergraduate award. 

The Postgraduate Award will be for a period of eighteen (18) months in the case of full-time study and two and a half (2.5) years in the case of part-time study. This award is to assists with the tuition cost.

We look forward to participating with the University of the West Indies in facilitating these scholarships.

WORLD TRAVEL MARKET (WTM) 2017

The 38th World Travel Market was held from November 6 to 8, 2017 in London, U.K. WTM is considered the leading event for the travel industry and presents substantial business opportunities for the promotion of our destination. 

This year, the Barbados booth was extremely popular featuring a visual display in national colours; some of our Crop Over/ Kadooment costumes and culinary demonstrations by Chef Jason Howard and Mixologist Ryan Adamson, a member of the BHTA culinary team and the CHTA, Caribbean Bartender of the Year 2017.

The Barbados team focused on informing global media that Barbados was not affected by the recent hurricanes and that we are “open for business”.

Elements of the “Immense, Inspire, Indulge campaign embodying the BTMI Winter Media Plans were highlighted to capture the attention of the travel market. Barbados product offerings were also promoted and the ease of getting to Barbados via the efficient and regular airlift was highlighted.  We also informed the extremely high quality of our accommodation, coupled with our exciting attractions and the overall physical development of our tourism product.

REVITALIZATION OF PRODUCT CLUBS

The Romance and the Meetings, Incentives, Conferences, and Events (MICE) Product Clubs were relaunched in October 2017. The clubs are being led by Anderson Daniel of Barefoot Meetings and Incentives Inc. and Shelly Williams of Platinum Services Ltd., respectively the Chairman and Deputy Chairman of the Romance Product Club. While Helen Schur Parris of Sunlinc, is the Chairman of the MICE product club and Nicholas Alleyne of Blu Isles Inc. is the Deputy Chairman. 

The focus of the BHTA through these product clubs is to pursue initiatives that will assist in the growth, development, and marketing of these important niches. In October, the BHTA in partnership with the TDC and BTMI facilitated members attending the 3-day IMEX 2017 Exhibition in Las Vegas. Annually, this event attracts more than 5,000 exhibitors and approximately 3,500 buyers from all sectors. The BHTA members who attended IMEX were satisfied with the quality of buyers at the event and the success of the group meetings. Helen Parris reported that the overall interest in Barbados was strong and that the prescheduled client meetings were well attended by buyers and provided quality leads for members.

The Romance Product Club is in the process of developing a social media plan to ensure that they have conversations with existing and potential clients on platforms where the clients are constantly engaging. The BHTA recognises that the development of social media platforms is extremely critical to the romance niche. Creating Facebook pages, Instagram and Snap Chat accounts can showcase our unique wedding market as well as provide information to clients about the efficiency of our services.

CULINARY TEAM

For more than twenty-five years the BHTA has been working with the Barbados Culinary Team. This symbiotic relationship assists with the development of local chefs and Barbados’ culinary offerings, as well as assisting in promoting the excellent cuisine that is synonymous with the Barbados Brand. The Culinary Team led by Mr.  Henderson Butcher, were recognised at a BHTA organized prize-giving ceremony at the Lloyd Erskine Sandiford Centre for their outstanding performance at the Caribbean Hotel and Tourism (CHTA) 2017 Taste of the Caribbean.

Members of the team which includes Team Manager- Chef Henderson Butcher, Team Training Assistant - Chef Glenroy Alleyne, Bartender Training Manager - Jamaal Bowen, Chefs Damian Leach, Willis Griffith, Kirk Ruck, Andre Nurse, Javon Cummins and Ron Maynard, Junior Chef Nicolas Ifill, and Mixologist Ryan Adamson, all received significant prizes including staycations, tours, safaris, golf club membership, lunch cruises and dinner shows generously donated by BHTA members.

In her address to the team, BHTA Chairman, Roseann Myers encouraged the culinary team to consider exporting their services internationally.  She also indicated that the BHTA was setting objectives with a specific focus on creativity and skill in the Culinary Arts.

We wish to thank all of our members who have generously made financial donations to assist with the purchase of equipment and other materials to allow our team to be adequately prepared.

NEW MEMBERS

This year we have continued to welcome new members to the BHTA. I wish to take this opportunity to extend thanks and best wishes to Tomlin Insurance Brokers, Williams Tours Barbados, Enterra Trading Co. Ltd, St. Lawrence Beach Condos/ St. Lawrence Beach Corporation and West Bar Restaurant / Savvy Bar & Restaurant Inc for becoming BHTA members. I wish to encourage you to participate in our many committees which expose you to the work which the BHTA has been doing but which will also help to make our association stronger.

Merry Christmas

I wish to take this opportunity to extend Seasons Greetings to all members and those of you present today. Christmas is a time for us to give and share with family and friends but also for us to share with those who are less fortunate and who require a helping hand. I encourage you this Christmas season to give to those in need and share the joy, love and peace of Christmas.

 

Merry Christmas!

 


BHTA CHAIRMAN ROSEANNE MYERS REMARKS AT FOURTH QUARTERLY MEETING - December 13, 2017
Published on December 18, 2017

Good morning ladies and gentlemen and seasons greetings to all.  We are at the start of what looks to be a very busy cruise season and are fingers are crossed that the air arrivals over the Jan to April high season will equal or better last year.   Like every good Barbadian household most tourism businesses are putting the final touches to their spruce up for the season, reviewing menus and for those who have done upgrades and refurbishments, feverishly trying to bring the construction to a close.  Those taking advantage of cruise arrivals for cruise and stay packages as well as tours have already seen the throngs of persons descending on their businesses.

Starting again on a positive note, our marketing strategies as individual entities and as a destination are seemingly working and Barbados continues to be very aggressively protecting its market share in the UK and growing such in North America.  Well done to all. Product upgrades are bolstering our discussion as we contract new business and keep old partners seemingly satisfied with our progress.

The million dollar question is are we delivering on our promise the ground here on island?  Are we defending the product attributes that most distinguish us from others in our competitive set? At this point we are not. One year ago we spoke of two issues and those are still with us.  The airport wait times have seen some attempt to address but is still not acceptable and on the other front we have got very much worst as the South Coast sewerage situation has actually gotten worst.

We accept the apology of the BWA but we do not accept that this is the best that we can do over twelve months of dealing with these issues.  We need temporary measures to prevent any outflows in public areas.  Constant pumping, diversion of flow, more aggressiveness in cleaning the roads and areas affected by the overflows to protect foot and vehicular traffic from possible contaminants etc.  We know the BWA regrets the situation but we also need an understanding of the short, medium and long term solutions, not guesses or hopes or suppositions or trial and error.  We need to call on the best technical expertise to resolve this issue.  The reputation of the destination is at stake, the viability of our businesses are at stake and we have to fight hard to ensure that the health of all users is protected.  We can and must do better.

I would like to take a few moments to pay tribute to a member who has passed, Cathy Winter-Hall, the owner of Caribbean Dynamics.  Cathy has been in the industry over the 30 years I have known her. A Destination Management company owner, a very sharp tourism professional with a back ground as tour operator and very astute business person.  Cathy will be missed for her tireless seeking out of opportunities.  She was heavily involved as the on the ground facilitator of TUI Charter out of Europe in recent times, which was a very successful charter in some respects.  Cathy will be missed and we salute her contribution to the tourism sector.

Today our focus turns to the Importance of the local investor to the Barbados product.  Historically the Barbados brand has been built on the work done by local home grown brands.  Indeed a scan of the memberships shows that it is made up of 85% local brands versus international and foreign owned brands.  In our direct tourism services, the percentage of locally owned business is even higher.  We must take a moment to salute those owners and as we continue our 60th year of celebration.

These brands have competed in the global arena for 60 years and successfully so.  They have competed before the advent of digital marketing where your destiny was in someone else’s hands and are still around to tell the tale.

We will start with a summary of the incentives that government has put in place for the industry to continue to strive and grow.  Are they effective and working?  We will look at the perspective of two local investors who have invested in very different segments.  One in the hotel plant but with a unique blend of hotel rooms and fractional ownership on sale, the other a direct tourism services business of 50 years, with focus on services and products for the cruise sector.  Some of the critical areas to be explored are;

  • Is local investment important to the Government of Barbados and treated equally to the foreign direct investor?
  • Are local investors incentivized by the initiatives that have been put in place commonly known as concessions?
  • Are there incentives to invest for the non hotel sector?  Attractions, restaurants, car rental agencies?
  • What motivates local investors to continue even in the light of international rating agencies’ very depress ratings?
  • Is the inefficiency of the administrative system a disincentive to the local investor and to the foreign investor?
  • Are local companies really given an opportunity to invest in state-owned assets?
  • Is the process of divestment transparent and how so? Time Out, Blue Horizon, Hilton as examples

The panel discussion with Paul Doyle of Crane Resorts, Martin Ince of Foster and Ince and Stuart Layne of Barbados Tourism Investment Inc., will seek to explore these issues and ultimately highlight opportunities in the sector for investment, help to outline the incentives to do so and ultimately to improve the understanding of how these incentives work and how to improve access.

If we are to grow the Barbados economy we have to take charge of the things we can control and the local investor has shown a resilience and can make a significant contribution until we can address the issue causing the loss of the foreign direct investment.

 


BHTA MEMBERS REWARD CULINARY TEAM
Published on November 30, 2017

Members of the award winning 2017 Barbados Culinary Team were recently showered with praise and tokens of appreciation for their outstanding performance at this year's Caribbean Hotel and Tourism Association's (CHTA) Taste of the Caribbean.

During a prize giving ceremony in their honour, members of the team - Chefs Damian Leach, Willis Griffith, Kirk Ruck, Andre Nurse, Javon Cummins and Ron Maynard, Junior Chef Nicolas Ifill, Mixologist Ryan Adamson, Team Manager Chef Henderson Butcher, Team Training Assistant, Chef Glenroy Alleyne and Bartender Training Manager Jamaal Bowen – received gifts including staycations, tours, safaris, golf club membership, lunch cruises and dinner shows from members.

The prizes were donated by Golden Sands Hotel, Yellow Bird Hotel, South Beach Hotel, Radisson Aquatica Resort, The Club Barbados Resort Club, Accra Beach Resort & Spa, Southern Palm Beach Club, Ocean Two Hotel, Hilton Barbados Resort, Coral Reef Club, Fairmont Royal Pavilion, Atlantis Submarines, Barbados Golf Club, Harbour Lights, Harrison’s Cave, Island Safari, Tiami Cruises and Mount Gay.

CEO Rudy Grant, in his welcome remarks said, “We want to congratulate you on a fantastic job. We know that the culinary experience in Barbados is one that we can boast about. In fact, next year, the Barbados Tourism Marketing Inc. will focus on promoting the culinary aspects of the island. So what the culinary team has been doing this year will certainly augur well in ensuring that Barbados continues to be seen as the epicurean capital of the Caribbean.”

Grant noted that such an activity would not be possible without the support and participation of the many members and companies including Barbados Tourism Marketing Inc., Barbados Tourism Product Authority, Tourism Development Corporation, Divi Southwinds Resort, Fairmont Royal Pavilion, Hilton Barbados Resort, Radisson Aquatic Resort, Prosecure Distributors Limited, Barbados Employers Confederation, Bridgetown Cruise Terminals, Republic Bank, Premier Attractions, Hotel Food Supplies Barbados Limited, Chickmont Food Limited, Shorelinez Inc., Continental Foods, Sharom Fruit & Vegetable Mart, Mont Gay Distilleries, Barbados Agricultural Development Marketing Corp, Thorpe’s International Produce, Barbados Pig Farmers Co-op Society, Ocean Fisheries Limited, MIS Products Limited, Hanschell Inniss Limited, C & G Star Trading, American Airlines, A & B Music Supplies.

“I want to say thank-you to all involved - to the many sponsors for the support you have given to this important exercise and for ensuring that the team was properly equipped. We thank you for the significant support you continue to give to the development of the tourism industry,” Grant added.

Team Manager Chef Butcher, also thanked the sponsors and supporters: “The support this year was very encouraging. Everyone did all they could to make sure that we were prepared for Miami and for that I say thank-you. I also want to say congratulations to the team. I can say that of all the teams I have managed, this is by far the strongest we have taken to Miami. This is why I believe we did so well winning gold in almost every category we participated in.”


Member Feature: G4S Secure Solutions (Barbados) Ltd
Published on November 30, 2017

 

G4S Secure Solutions (Barbados) Ltd. is part of a global brand which provides integrated security solutions across the world. G4S’ global industry standards and expertise are applied to the execution of the services and solutions provided. The businesses are based on a strong foundation built on sound Operations Management, Finance, Human Resources and Relationship Management. G4S Barbados has been operating in Barbados for over 40 years over 10 years as G4S Barbados.

 

Our Values are the standards we set for ourselves and the culture of the organisation is the way those values are reflected in our behaviours and actions
Being a service business, people are at the heart of our business. We rely on them to provide excellent customer service and to behave in line with the company’s values and standards. They rely on the company to provide a safe place to work and for development, support and guidance throughout their career.

 

At Group level, the company operates in three key sectors: Security Services (including Manned Security and Justice Services), Security Systems and Cash Services, Security Training.  In Barbados, we offer all except Justice Services.  We provide services to public, private and corporate customers.  Our reputation for quality in the guarding sector is based both on our extensive employee screening processes, the high level of training provided, our strong policies procedures and processes and our robust approach to management and supervision.

G4S draws on our global experience of working with public organisations to secure sites and key assets. As a leading supplier of security solutions to this sector across the world, we understand the immense pressure to reduce costs and increase efficiency, while ensuring that customers are being well served.  With this extensive experience of working with the world’s leading organisations, our customers trust us as a key partner with the expertise and resources to secure their assets, customers and employees.

 

 

G4S Secure Solutions (Barbados) Ltd. understands the sector and we are able to draw on our expertise, our proven capabilities in assessing and mitigating risk to deliver effective, comprehensive security solutions. Our experience has taught us that the key to realising wider benefits for our clients lies in taking a more complete view and developing comprehensive solutions that achieve long-term results. This is crucial to the future of any institution.

A safe and secure environment is essential for the true enjoyment of leisure and recreation time. However in a world of diverse and increasing risk, the creation and maintenance of such environment is a complex challenge.

Our extensive experience of operating hotels and tourism attractions means we always take into account the bigger picture while understanding the complex interdependence of the dynamic sector.

For our hospitality clients our solutions provide better security reduced cost and increase revenue generating opportunities. And for their guest that means improved experiences and the change to enjoy their leisure and recreation in a safe and d more secure environments.

We provide security solutions in

  • Manned Security: Event Security, Aviation Security. Patrol and response, Key holding, Risk Prevention training.
  • Cash Solution: Cash In Transit, ATM replenishment and Bank processing
  • Electronic Security  Intruder system, CCTV , access control, ticketing systems, Fire systems

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